Returns & Refunds

14-Day Cooling-Off Period

Under the European Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving it, without giving any reason. To exercise this right, contact us at hi@foilsociety.com with your order number.

Randomized & Sealed Products

The value of randomized collectible products depends on the contents being unknown. Once opened — or if there is any indication of tampering — these products lose their original value entirely. For this reason, different product types have different return eligibility:

• Individual booster packs: All sales final, non-returnable. Due to the randomized nature and risk of tampering/resealing, we cannot accept returns on individual booster packs — even if unopened.
• Mystery packs / products: All sales final, non-returnable. Same reasoning as individual booster packs.
• Multi-pack sealed products (ETBs, booster boxes, tins, collection boxes): Returnable within 14 days only if factory-sealed, unopened, with original shrink wrap intact.
• Singles: Returnable if in the same condition as received, in protective sleeve/toploader.

This policy is consistent with Section 118(6)(b) of the Irish Consumer Rights Act 2022, which recognises that consumers are liable for diminished value from handling beyond what is necessary to establish the nature and characteristics of goods.

Condition Requirements

For all eligible returns, items must meet these conditions:

• Items must be returned within 14 days of receiving them
• Items must be in the condition described above for their product type
• Items must include all original packaging and accessories

How to Return

• Email hi@foilsociety.com with your order number and reason for return
• We will confirm your return and provide a return address
• Package items securely — we recommend tracked postage for your protection
• Send the items to the provided return address

Return Shipping

Return shipping costs are the responsibility of the buyer, unless the item was received damaged, defective, or incorrect. In those cases, we will cover return shipping or arrange a collection.

Refund Process

Once we receive and inspect your return, we will process your refund to the original payment method. Refunds typically appear within 5-10 business days depending on your bank or card provider.

If your item arrived damaged or is defective, contact us within 48 hours of delivery with photos and we will resolve it promptly — either a replacement or full refund including shipping.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us at hi@foilsociety.com within 48 hours with photos. We will arrange a replacement or refund at no extra cost to you.

Questions?

If you have any questions about returns or refunds, contact us at hi@foilsociety.com.