What is your returns policy?
You have 14 days from delivery to return eligible items. Multi-pack sealed products (ETBs, booster boxes, tins) must be factory-sealed and unopened. Singles must be in the same condition as received. Individual booster packs and mystery products are non-returnable.
Can I return booster packs?
Individual booster packs are non-returnable, even if unopened. Due to the randomized nature of the contents and the risk of tampering or resealing, all individual booster pack sales are final. Multi-pack sealed products (ETBs, booster boxes, tins) can be returned within 14 days if factory-sealed and unopened.
Why can't I return individual booster packs?
Booster packs can be opened, searched, and resealed without visible signs of tampering. Because the value of randomized products depends entirely on the contents being unknown, we cannot verify that a returned pack has not been compromised. This is standard practice across the TCG industry.
What if my order arrives damaged?
Contact us within 48 hours at hi@foilsociety.com with photos. We will arrange a replacement or full refund including shipping at no cost to you.